Terms and Conditions

Welcome to Global Cell Communication’s website. By accessing or using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Authorized Dealer

Disclaimer Global Cell Communications is an authorized dealer for TELUS and Koodo products and services. While we represent and sell TELUS and Koodo offerings, we operate independently and are responsible for the content and transactions on this website.

2. Use of This Website

By using this website, you agree to use it for lawful purposes only. You must not use this website in a way that could damage, disable, or impair our services or interfere with others' use of the site.

3. Product and Service Information

We strive to ensure the accuracy of all product and service information listed on our site. However, all TELUS and Koodo services are subject to their own terms, conditions, and availability. Final approval, pricing, and plan eligibility are determined by TELUS or Koodo.

Please refer to their official websites for the most up-to-date information:

4. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using this website, you consent to our data practices as described.

5. Third-Party Links

Our website may contain links to third-party sites, including TELUS and Koodo. We are not responsible for the content or privacy practices of those external websites.

6. Limitation of Liability

Global Cell Communications is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use this website or any products or services purchased through it.

7. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective upon posting on this website.

Return and Refund Policy

Phones :

Phones (excluding prepaid devices) can be exchanged or refunded within 15 days of purchase.
Returned devices must be in new condition with all original packaging and accessories.
All new postpaid phones include a 1-year manufacturer’s repair warranty, unless otherwise specified.
Warranty is void if physical or liquid damage is detected, unless you purchased an extended warranty through Apple or Device Care Complete — in that case, warranty claims must be made directly through them.

SIM Cards & Fees:

SIM cards are final sale and cannot be refunded or exchanged.
The Phone Setup Fee / Admin Fee is non-refundable.

Accessories:

Most accessories (excluding Bluetooth headsets) have a 14-day return period, unless otherwise specified.
Screen protectors do not come with a bubble-free guarantee and are non-replaceable when:
- Repairing a phone under warranty, or
- Exchanging a DOA (dead-on-arrival) phone.
Returns must be in original, undamaged packaging.
Warranty claims for accessories must be handled directly through the manufacturer.
Cases are non-refundable once used.
Special order accessories that are pre-paid are non-refundable.

Terms and Conditions

Return and Refund Policy

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